Shipping policy
Thank you for shopping with us!
Order Processing
All orders are processed within 1–3 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive a notification once your order has been dispatched.
During periods of high demand, product launches, promotions, or holidays, processing times may be slightly longer.
Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout.
Estimated delivery times for orders within the United Kingdom are 2–5 business days after dispatch.
Please note that delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
Please allow up to 24 hours for tracking information to become active.
Delays
While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to factors outside our control, including courier delays, adverse weather conditions, or periods of high demand.
Hamby is not responsible for shipping delays caused by third-party carriers.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate.
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or losses caused by incorrect addresses provided. If you notice an error in your shipping details, please contact us as soon as possible at contact@byhamby.com
Lost or Damaged Parcels
We conduct a thorough quality check on all products before they are shipped to customers to ensure they meet our standards.
If your order arrives damaged, defective, or if you receive the wrong item, please contact us at contact@byhamby.com as soon as possible with your order number and photographs of the issue so that we can assist you.
If you believe your parcel has been lost in transit, please contact us as soon as possible with your order number. We will work with the shipping carrier to investigate the issue. If the parcel is confirmed as lost by the carrier, we will arrange a replacement or issue a refund where appropriate.
Contact Us
If you have any questions regarding shipping, please contact us at:
contact@byhamby.com