Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request an exchange or refund. This applies to your legal right to cancel under UK distance selling regulations.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need proof of purchase.

To process your return, you will need to email us at contact@byhamby.com with your order number, the items you would like to return, and the reason for your return. We will then review your request and provide instructions on how to send your item back.

Once your return arrives at our facility, we will inspect the item to confirm it meets our return conditions before approving the refund or exchange.

This does not affect your statutory rights under the Consumer Rights Act 2015.

Return Shipping Cost: A return shipping fee of £4.50 will be deducted from your refund amount where permitted under UK consumer law.
If the return is due to a change of mind, you are responsible for the cost of return shipping.


However, if the return is due to our mistake (for example, defective, damaged, or incorrect items), we will cover the cost of return shipping.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@byhamby.com

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

We conduct a thorough quality check on all products before they are shipped to customers to ensure they meet our standards. If you notice any faults with your item upon arrival, please contact us as soon as possible so we can resolve the issue.

Certain types of items cannot be returned, including:

- Custom products (such as special orders or personalised items)

- Undergarments due to hygiene reasons

- Sale items or gift cards

If you have questions about your specific item, please contact us.

If you have ordered the wrong size and would like to exchange the item for another size, please get in contact with us. You will need to return the item you have. Once it arrives with us and has been inspected, we will process the exchange if the requested size is in stock. 

We will cover shipping costs for exchanges where the item is faulty or incorrect. For size changes or customer preference, return shipping costs may apply.

We will notify you once we’ve received and inspected your return, and let you know if your return meets our conditions. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@byhamby.com